Terms and conditions

Last Updated: 12NOV2025

By using Mackie Mobile's services, you agree to these Terms and Conditions. Please read them carefully. If you have any questions, we're here to help.

1. Our Service Agreement

1.1 What We Provide

Mackie Mobile provides secure, privacy-focused wireless telecommunications services. We offer both prepaid service plans (pay-as-you-go) and monthly subscription plans. All plans include access to our network, customer support, and our privacy protection commitments outlined in our Privacy Policy.

1.2 Eligibility

To use our service, you must be at least 18 years of age or have parental/guardian consent. You agree to provide accurate information during registration and to keep your account information current.

1.3 Your Responsibilities

You are responsible for:

• Maintaining the security of your account credentials
• All activity that occurs under your account
• Compliance with all applicable laws and regulations
• Using the service in accordance with our Acceptable Use Policy
• Payment for services rendered

2. Service Plans and Billing

2.1 Prepaid Service

Our prepaid plans require payment in advance for service. Your service will remain active as long as you maintain a positive balance or active plan. Prepaid service does not automatically renew unless you enable auto-refill.

2.2 Monthly Subscription Service

Monthly subscription plans automatically renew each billing cycle unless you cancel before the renewal date. You authorize us to charge your payment method on file for recurring charges.

2.3 Payment and Billing

• Payment Methods: We accept major credit cards, debit cards, and other payment methods as displayed during checkout.
• Automatic Payments: For subscription plans, you authorize recurring charges. You can cancel at any time before the next billing cycle.
• Billing Disputes: If you believe you were charged incorrectly, please contact us within 60 days of the charge. We will investigate and resolve the issue promptly.
• Price Changes: We reserve the right to adjust our prices. For subscription customers, we will provide at least 30 days' notice before any price increase takes effect.

2.4 Taxes and Fees

Your total charges may include applicable federal, state, and local taxes, as well as regulatory fees required by law. These will be clearly itemized on your invoice.

3. Service Terms

3.1 Network Coverage

We provide service over our partner networks. While we strive for consistent coverage and quality, wireless service can be affected by various factors including terrain, weather, network capacity, and distance from cell towers. We do not guarantee uninterrupted service or coverage in all locations.

3.2 Fair Use and Network Management

We do not throttle your data or deprioritize your traffic under normal circumstances. However, we reserve the right to implement reasonable network management practices to prevent network abuse and ensure quality service for all customers.

4. Privacy and Data Protection

5. Cancellation and Refunds

5.1 Your Right to Cancel

Subscription Plans: You may cancel your subscription at any time. Your service will remain active until the end of your current billing cycle.

Prepaid Service: Prepaid service can be discontinued at any time. Unused prepaid balances may be non-refundable except as required by law.

5.2 Cooling-Off Period

If you are not satisfied with our service, you may cancel within 7 days of activation for a full refund of service charges paid.

6. Emergency Services (911)

7. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida and applicable federal laws.

8. Contact Information

For questions about these Terms and Conditions:

• Email: [email protected]
• Mailing Address: Mackie Mobile LLC, Tampa, Florida, USA